Delete your account

In the app

1. 1Open Leo Speak on your phone, or go to the web app at app.leospeak.app.
2. 2Tap Subscription at the bottom.
3. 3Tap Signed in as, with your email address below it. Does it say Not signed in? Then sign in first, the same way as before: with Apple, Google or your email address.
4. 4You now see the Account page. Tap Delete account at the very bottom.
5. 5In the window that opens, tap Delete.

You then see the message "Your account has been deleted." You can keep using the app after that, without an account.

Do you have a plan? Cancel it first in the App Store or in Google Play. Deleting your account does not stop your plan.

Did you sign in with Apple? Then we also end the link with your Apple ID. If that does not work, the app tells you how to do it yourself: open Settings, tap your name, then Sign in with Apple, and choose Leo Speak.

Without the app

Can you not use the app, or do you not want to? Then send an email to [email protected]. Send it from the email address of your account, or put that address in your email. The button below prepares the email for you.

We delete your account within 30 days and let you know by email. Sometimes we first ask you to show that the account is yours. For example when you hid your email address at Apple.

What we delete

• your account and your email address;
• how you signed in (Apple, Google or email) and all your sign-in keys. You are then signed out on all your devices;
• sign-in codes we sent to your email address;
• your plan details and the purchase messages from RevenueCat that belong to your account;
• your listening sessions on a plan;
• the key from Apple, if you signed in with Apple.

In the app this happens right away when you tap Delete. If you are listening on another device at that moment, it stops.

What we keep

• Free minutes per device. Free minutes you listened on a device stay with that device, without your email address and without a link to your account. This keeps the limit of 60 free minutes per device per month working. We keep them as long as that device uses the app. Want this gone too? Email us your device code. You find it in the app under Subscription.
• Your plan at Apple or Google. It keeps running until you cancel it. Apple and Google keep your purchases under their own rules.
• Purchase history at RevenueCat. RevenueCat keeps your purchases under your old account code. That is a random code, without your email address. We need it if a question comes up later about a purchase or refund. Want this deleted too? Email us.
• Messages after deletion. If a plan still renews, we only note that a message came in, without purchase details.

Questions

Email [email protected]. You can read more about your data in the privacy policy.